WHERE DO I SEND MY RETURN TO?
- Returning our products is easy. Simply, visit our return center and follow the 4-step process.
Note: Some products may already include a return shipping label. Just use the return shipping label provided in your package to indicate your replacement item and send your order back to us.
- We have a centralized warehouse based in the USA, specifically chosen to facilitate all of our Returns from around the globe!
- We will provide you with the full address when we allocate your Returns Authorisation number to you!
How long does it take for my exchange/refund to be processed?
- We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return. We do not know whether your package is received by our warehouse until it is processed. We recommend shipping your package with a tracking number in order to track it's delivery date.
- If you're exchanging, we will send your new piece/s out, and email you a new tracking number
- If you're refunding, we will refund you through PayPal (the same method you used to pay), and email you once complete.
What is your return policy or exchange policy?
What if my order arrives damaged, or there is a fault?
While we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at firstname.lastname@example.org so we can personally assist you and sort out your problem as quickly as possible.